History@Flatworld

• Flatworld as an idea was conceived in 1999 as Outsource2india, established in 2004 in the US and India as Flatworld solutions Inc., and has impacted over 10,000+ customers and over 3000+ employees in a span of 15 years.
• Your company pioneered the start-up culture before it became a fad, it embraced technology early to break geographic boundaries, and it diversified into multiple services to become a Global Services supermarket when everyone else was specialising in one service.
• Your company continues to grow, with one purpose: to provide a complete range of Information Technology services to the global business community, from the most cost-effective global locations, giving the highest qualitative and financial value to our customers.
• Starting with data processing over 14 years ago, Flatworld Solutions offers 14 different IT services today, ranging from the relatively simple to the most complex processes.
• Experience the joy of working alongside digital marketers, adobe artists, video editors, software gurus, structural engineers, architects, data analysts… the list goes on. Life at Flatworld can never get boring, so many people and so many opportunities. Truly expanding possibilities… of customer, employee and shareholders.

A little update on our current office location and staff strengths:

Flatworld has 3 delivery offices

Bangalore – Banaswadi office with 450 employees (you will be working out of this office)

Bangalore – Infantry road with 200 employees

Philippines – Davao office with 400+ employees

Flatworld has 2 Sales offices

New Jersey, USA and London, UK

Quality @Flatworld

Quality Policy – ISO 9001:2015 certification

Flatworld Solutions (P) Ltd aims to achieve and endeavours to continuously enhance customer satisfaction by

• Providing quality, timely and cost-effective solutions in the ITES domain.( which means we play the game hard, drive excellence with reduced costs for our customers)
• By empowering its employees with the use of state of the art technology and infrastructure. ( simply means we look out for hardware, software and other solutions to ensure we stay ahead of competition)
• To continuously strive for Operational excellence. ( always ON mode, never distracted from delivering 99.5% quality all the time)
• To establish and sustain a competitive presence in the BPO industry by implementing Quality Systems. ( process rigor that ensures we stay on top, innovative/tech enabling solutions to pioneer our growth)

Do connect with your Business Head or Operations Manager to know How the ISO policy affects your area of work and enrol for a training session as soon as you join the team. You will be surprised at how the process ensures quality adherence at your desk.

Life @ Flatworld

• We value what you bring to the table, the talents and skills God has given you. We refrain from judging you on race, colour, sex, age, religion, marital status etc. Real good talent is what we promote and honest hard work we celebrate. Welcome to the Flatworld way of Life
• We value women employees and their right to a fair and secure workplace. Unsolicited advances, comments or acts are to be strictly avoided. We list out some possible occurrences that could cause grievous mental and emotional hurt to fellow colleagues. 
• Issues like unwelcome or unsolicited sexual advances; displaying sexually suggestive material; unwelcome sexual flirtations, advances or propositions; suggestive comments; verbal abuse of a sexual nature; sexually oriented jokes; crude or vulgar language or gestures; graphic or verbal commentaries about an individual’s body; display or distribution of obscene materials; physical contact such as patting, pinching or brushing against someone’s body; or physical assault of a sexual nature is to be wisely avoided in course of work.
• We do have a reporting mechanism and a Complaints Committee where all those discriminated or harassed can report to, this includes external counsellors and Women employee representatives.
• We like our teams to be on a high always… but that is usually on winning deals or meeting targets or making new friends or learning a new hobby. 
• Alcohol, drugs and tobacco are strictly to be avoided in office hours and in office premises. Our deaddiction polices include counselling, admission to deaddiction centres or termination of service. For us, you become family the day you join us, we would like to partner your journey and celebrate your growth and good health.
• All leaders at Flatworld value every effort that you put in and hence acknowledge your importance in our growth story. During the course @ work anyone can walk in for a chat or to give a suggestion or simply to have a cup of tea together. You are welcome to meet the CEO/Directors/ Business Heads at any time. Just ensure you have a great topic on hand, everyone like a good chat over coffee.

Work @ Flatword

1. Do unto others what you want them to do unto you. Respect, empathise, support, cooperate, partner are the operative part of your daily life. Smile and spread the cheer, you spend close to 160+ hours right here @ work every month.

2. Clothes make the man, so they say! Dressed for work means you have free collars or rolled up sleeves or for others a fancy blazer and spanking white shirts /trousers. Anything short and you may end up as the odd one out. We do have special days to celebrate India and its colourful culture.

3. When you work with us we empower you with tools and technology, this will include access to software programs and laptops, mobile phones and internet dongles. All these are for your privileged use when you are @work. Look out for your ‘man Friday’ in the IT department; you may need to reach out to him/her for a changeover of devices or a handover of devices when you choose to move out of the Flatworld family.

4. We are a 100% software compliant organisation and we dependent on each of our employees too to make sure unnecessary and non-compliant software are not downloaded into your devices. We do have firewall protocols etc, but we also know a willing employee is the best defence in software compliance.

5. We love our teams to be socially active, even if it’s on the web. However social media, personal calls and mails are to be on a need- to – do basis; which means updating LinkedIn, or Instagram is a standard out-of-office hours hobby!

6. Shh! Competition is watching. While you are co-working with teams @ Flatworld it’s possible that you will receive client confidential information or specialised processes of Flatworld Solutions. We would love for you to keep all that you do back at office safely stored as advised. Enjoy your personal time at home and allow for the data safety of your company to be secured.

7. Employees must be alert and aware of any potential dangers to themselves or their co-workers. We encourage each employee to take every precaution to ensure that your surroundings are safe and secure. Guard personal belongings and company property. Visitors should be escorted at all times. Report any suspicious activity to a supervisor immediately.

8. In the event of an emergency, dial 9 from the Phone Extension that is available immediately. If you hear a fire alarm or other emergency alert system, proceed quickly and calmly to the nearest exit / Assembly Point. Kindly use the STAIRS only. Once the building has been evacuated, HR / Admin may authorize employees to re-enter after confirming the attendance / Head Count.

Employment @ Flatworld

Like most emerging businesses, your company has slotted our core teams into rookie (probationers), Regulars (permanent) and Professionals (consultants). All of these team members are critical to the wellbeing of the company. Its takes for much talent and many experienced hands to ensure a project succeeds and a client is made happy.

Appointment:

At Flatworld you would have been through the pre-screening process plus written tests and passed the final selection rounds before finally sitting down for salary negotiations. We are glad it turned favourable and we work together for a season. We value your decision to join the 15-year-old company as its sets sights on a greater growth trajectory.

You would receive a complete docket on joining, which includes an Appointment letter with all terms, a IT policy handbook and a Key personnel sheet. You would be slotted in the following status at the time of joining.

Probation: If you are new, the team will love to know you and your skill sets. We love the rising stars and will ensure you quickly find your feet and get ready for challenges on the job. Many star performers have risen from these ranks and handle Million-dollar projects annually. Get into the groove and ensure your talent gets spotted inside 180 days… A huge opportunity awaits you post that!

Permanent: When you reach this stage, expect a great partnership @ Flatworld. For you are key to the growth of the company. Your talent, skillsets and project expertise make you part of the rewards system. One that will ensure you grow; and grow fast.

Consultancy: If you have been classified in this category, we take immense honour in having you partner us. We acknowledge that you bring substantial experience in the concerned area and look forward to collaborating so as to be a catalyst of change in your department. Do keep in touch with Business heads and Directors to ensure continuity in future projects beyond the regular 180 day assignments.

Grounds for losing the above Employment Status

We empower and train all Directors, Managers, Supervisors and Employees so that each should interact with mutual respect and common courtesy. As such from time to time we need to address people issues and have set mutual benchmarks so that all are evaluated fairly

The company reserves the right to discipline and/or terminate any employee who violates company polices, practices or rules of conduct. The following actions are unacceptable and considered grounds for disciplinary action. It represents a sample list only.

• Engaging in acts of discrimination or harassment in the workplace;
• Possessing, distributing or being under the influence of illicit controlled substances;
• Unauthorized use/removal/damage of company property, equipment, devices or assets;
• Falsification, misrepresentation or omission of information, documents or records;
• Insubordination or refusal to comply with directives;
• Poor performance and insubordination
• Excessive or unexcused absenteeism or tardiness;
• Disclosing confidential or proprietary company information without permission;
• Illegal or violent activity inside and outside office premises;
• Possessing any weapons on premises;
• Disregard for safety and security procedures;
• Disparaging or disrespecting supervisors and/or co-workers.

The company reserves the right to determine the severity and extent of any disciplinary action based on the circumstances of each case. We have rarely had the need to invoke these provisions, for us we treat everyone across hierarchy as family unless there are very major transgressions that cannot be remediated.

Termination/Resignation

Employment with the company is on an at-will basis and may be terminated voluntarily or involuntarily at any time by both parties for pre-agreed reasons as scheduled in the appointment letter.

Upon termination/resignation, 
An employee is required:

• to continue to work until the last scheduled day of employment;
• to turn in all reports and paperwork required to be completed by the employee when due and no later than the last day of work;
• to return all files, documents, equipment, keys, access cards, software or other property belonging to the company that are in the employee’s possession, custody or control, and turn in all passwords to his/her supervisor;
• to participate in an exit interview and let us know how we could have been better employers

Flatworld will ensure all statutory payments are made, all salaries are credited and a letter of Work experience issued based on last done review.

Work Vs Life @Flatworld

We celebrate our relationship by respecting each other’s time. If all employees turn up on time, imagine the increase in productivity and stress free lives everyone will experience. Absenteeism is a habit you are discouraged to bring into this company. It should always be “LEAVE WITH A CAUSE’, stay at home for a reason. We also love for you to use your swanky phones to let your leaders know if you are sick, in an emergency or family issues and we honour and support our teams through the tough times.

Here is the math for how you can balance work and life.

Earned Leave: You have 13 days of earned leave per year, the only caveats being you need to enable your supervisor to back up for you, so he needs to know your plans 10 days ahead.
Family time for most of you requires longer holidays, and we at Flatworld ensure you get an accrued 30 days in a year from previous years.
You could use up to 13 days of your accrued earned leave at a time to enjoy personal commitments or just laze around and finish couple of books or climb the Western Ghats. 
Celebrate life, we encourage it.

Sick / Casual Leave: This is something we wish you never need to use, we always wish our colleagues remain hale and hearty all though the year. In the unlikely event you fall sick, don’t panic, you could use 12 paid leaves over a calendar year to rest and revert back to good health. Just ensure you intimate in writing to your supervisor so that client work continues round the clock. Do check with HR on your Health care benefits in case you need hospitalisation.

Maternity & Paternity leave : When you have a new entrant to your family, we know those moments require lots of rest, planning and personal time. As an organisation we celebrate parenthood and ensure full maternity benefits of 6 months are passed on to expectant mothers.
As the new age father, handling a little more responsibility during childbirth, we give 7 days of paid paternity leave so as to enable the father partake of the joy and celebrate the occasion.

Company Paid Holidays: Over the year as the nation celebrates its founding days and people celebrate festivals, @ Flatworld we extend 10 holidays on most important days as listed below so that we could spend time with family and resetting our focus. We acknowledge other religious festivals and offer a restricted holiday for those celebrating them, our way of ensuring parity for all.

The company observes the following 10 holidays in a Calendar Year.

New Year’s Day, Republic Day, Good Friday, May Day, Independence Day, 
Ganesh Chaturthi, Gandhi Jayanti, Deepavali, Kannada Rajyotsava, Christmas Day

Exam Leave : Study whilst at work is a great task in itself. We offer incentives of Rs.5000 and a 10 day Study holiday period to encourage those who want to skill themselves up the ladder. Do take prior approvals and suggestions on type of courses from your mentors! HR will list out a plan for your education and growth

Leave of Absence: Life has unplanned situations and those call for extreme measures. We acknowledge genuine claims and allow for absence from work but will classify those holidays as ‘Unpaid’ so as to bear parity with all employees. If the period of absence is long, then continuation of employee benefits may be reviewed as the law of the land so decides.

Growth @ Flatworld

• Growth in Flatworld is a 2 step process across various stages of your career. We look at skill development and process continuity to evaluate and recommend best performers of our team for higher roles and designations.
• There are Managers who have started their careers as plain editors, designers, engineers, but have proven skill development year on year and accumulated leadership and communication skills over the years and hence was internally promoted
• Then there are managers who have improved personal skill over time, equipped with specialised training who have moved to become Business Heads, Directors and lead departments.
• So while there is a growth path, we encourage every team member to shine light on that path with skill development and personal learning.
• At Flatworld we understand if we stop learning, we stop growing, if we stop growing, we die. We take 360° feedback every 6 months and ensure every team member is supported to grow.
• Every honest employee would love to know how he fares at the workplace; it’s almost a hidden habit to check on scores or feedback.
• At Flatworld we have devised ways that can ensure correct and genuine feedback is given based on merit, achievement and other factors that celebrate your attitude, acknowledge your skill & knowledge and encourage your quality etc. Do meet your managers for a clear step by step process on how regular performance reviews are done. Great feedback is the cornerstone of happy customers and Growing Companies.
• Most reviews usually end in a Salary increment, incentive or other perks. However in some cases we also celebrate great reviews with certificates and public acknowledgements.

Benefits@ Flatworld

All employees at Flatworld will compulsorily have Health insurance of either government or private sector based on the Salary bracket. Other benefits include Accident Insurance, Life Term insurance, provident fund etc. While you set your sights on performance, it’s our endeavour that you have most bases covered.

Health Insurance

Full time employees are covered from their date of joining in any one of Flatworld Health care programs. Employees who fall under the ESI wages will be covered under ESI Insurance Coverage and other Employees will come under the Group Medical Coverage by a private insurer. For Coverage details, do contact HR / Admin Team, you will be surprised that even pregnancy and childbirth costs are covered. Options of insuring immediate family are also offered as an add-on benefit.

Group Personal Accident Insurance: All Employees are covered under this Insurance with 3 times the annual CTC as sum assured in the event of unforeseen eventuality.

Group Term Life: All Employees are covered under this Insurance with 3 times the annual CTC as sum assured in the event of unforeseen eventuality under natural circumstances.

Retirement Plan
As we celebrate life together at Flatworld, government rules dictate that retirement begins from the 59th birthday!! So, all employees on the rolls of Flatworld Solutions will be discharged from service on attaining the age of 58 years. All benefits and accruals due will be disbursed within 30 working days. 
We do have option for the really talented and those at director level positions who can continue to work in Flatworld Solutions either on a 180-day consultancy basis renewable mutually or hold an honorary position.

Provident Fund and Gratuity

Flatworld Solutions is registered with the Provident Fund Dept. Govt. of India. A standard deduction as accounted in the salary of each employee along with an equal contribution from the employer deposited every month. Employees can avail of all facilities as allowed by rules governing PF in India.

Flatworld Solutions offers employees the provision of gratuity that ensures a sizeable sum of money accrues to the employees once he/she completes 5 years of continuous service. The gratuity is payable along with the Employees Final Settlement.